Continual Quality and Service Improvement

 

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Our Current Emphases:  Department of Defense (DoD) Acquistion Management System and Healthcare, Particularly for Military & Veterans...

 

 

Management Trade Space

 

 

  

 

Business Analyss & Process Modeling

 

Lean Six Sigma

 

 

 

 

 

Ideas Ideas & Action

 

 

 

 

 

 

Project Design, Planning and Execution

Our services for addressing current and emerging complex public and private sector challenges reflect an appreciation for the diverse needs of organizations seeking to deliver real value and make a difference.  Project Management services follow international "best practices" estabished by the Project Management Institute's Project Management Body of Knowledge® (PMBOK®).  Certified Project Management Professionals® (PMPs®) guide all activities.  Particular emphasis is given up-front project design and planning to ensure continual improvement throughout the project and product life cyles.

Design and planning integrate the American Society for Quality's (ASQ's) Body of Knowledge and the Information Technology Services Management (ITSM) practices codified in the international framework of the Information Technology Infrastructure Library (ITILv3®).  As with project management, our ITSM is led by ITILv3®-certified professionals.  Planning is also predicated on a thorough understanding of Architecture - Enterprise, Business and IT.  We have applied several architecture approaches on an enterprise scale.  These include the Department of Defense Architecture Framework (DoDAF 1.5 and 2.0), the Zachman Framework, TOGAF® and ArchiMate®.  We use industry leading software tools to support efficient architecture development using the Unified Modeling Language (UML®).

Business Analysis and Process Modeling

Business Analysis is conducted using "best practices" established by the International Institute of Business Analysis® (IIBA®).  This includes communicating the results to software engineers using UML®.  Business Process Modeling is written in Business Process Modeling Notation (BPMN) 2.0. 

Value Analysis

Our Value Analsis approach integrates Value Chain and Value Network.  This unique perspective incorporates an understanding of the Supply Chain Council's Supply Chain Operation Reference-model (SCOR®), Design Chain Operation Reference-model (DCORTM), and Customer Chain Operation Reference-model (CCORTM).

We also bring to bear the powerful Business Process Transformation Framework (BPTF) and Value Reference Model (VRM) continually upgraded by the efforts of the Value-Chain Group.  Meaningful metrics, measures and "best practices" to support performance optimization are the hallmark of analysis. 

Critical-to-Quality Monitoring and Assurance

Six Sigma and Lean tools and techniques are applied as appropriate.  Their use is guided by DMAIC (Define, Measure, Analyze, Improve, Control) or DMADV (Define, Measure, Analyze, Design, Verify).

Opportunity Qualification and Realization

Opportunities in today's fluid political and economic environment are fleeting.  Qualifying and realizing them - whether whether they are opportunities to change policy, boost organizational performance, launch new initiatives or capture new business - demands vision, agility and adaptation. Close, continual environmental scanning, looking for indicators of key change factors and discontinuities, is critical.

Environmental changes map to shifting decision criteria, stakeholder requirements, stakeholder alignments and even the emergence of new stakeholders.  Weighing all of these is as important as organizational performance diagnostics and predictive analytics.

Our Jump StartTM offering can be tailored to a client's specific needs. It's components include Visioning, To-Be state "leap-frogging," strategy refinement, business motivation clarification, business model design and implementation blueprinting.

Our approach to opportunity identification and realization is unique, rigorous and multivariate.  It reflects a deep, hands-on, painfully won familiarity with organizational, national and international critical change factors.  This familiarity is tempered by a true grasp of stakeholder communications and expectations management.