Continual Quality and Service Improvement

 

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Our Current Emphases:  Department of Defense (DoD) Acquistion Management System and Healthcare, Particularly for Military & Veterans...

 

A Disciplined Focus

William Bajusz & Associates, Inc. (WB&A) is focused on the core value proposition for this decade and beyond:  increasing measurable performance at sharply reduced cost while managing risk.  Achieving this demands demands the application of evolving Strategic Performance Management principles.  These principles are based on an appreciation that any organization, public or private, must have a dynamic strategy that continually matches developments in the environment  existing and potential competencies and capabilities.  Dynamic, adaptive strategy in turn requires a continually evolving Information Techology (IT) infrastructure that enables learning and continual improvement.

What Sets Us Apart

We  help our clients develop and implement services and products with clearly demonstrable value in either the public or private sectors.  The questions we ask no matter the product or service are basic.  The answers may be simple or complex.   Why do public and private decision makers, stakeholders and the public buy or support products, services and public sector programs?  What makes something so valuable that people select it and not something else?  Almost everyone recognizes that cost or price is important, but not necessarily the only differentiator. When does cost/price become the dominant factor for people --whether they are in the C-Suite, the executive level of a government agency or its operating divisions, or the general population?  Why do some public sector programs and initiatives that break with precedent or "business as usual" succeed and others do not?

We start by trying to frame and answer basic questions like these.  Then we take those answers and use them to design, evaluate, present and implement services, products, programs or new initiatives.  We can certainly help a client streamline current business processes or make investments to achieve a desired future state they have already defined and designed.  But we are most enthusiastic when we can help our clients get back to basics as part of process improvement and service or product design because then we know we will see performance and quality go up, and cost come down.   

Collaborative Catalyst

WB&A seeks to be a collaborative catalyst for subject matter experts working independently or in private firms and academia. We facilitate cooperation among knowledgable individuals because team efforts offer the most promising solutions to today's challenges.

 

US Department of Defense
Healthcare

 Why Collaborate Now?

Today, almost all organizations, public or private, face sharp downward economic pressures and acute politico-economic uncertainty.  Vexing social and business problems demand the best talent available and new, often non-linear thinking.  Few organizations have the in-house capacity to address all high-priority challenges. 

Physical and, increasingly, virtual collaboration with others offers opportunities for flexibility and adaptation, and often makes the most economic sense.  Collaboration with talent outside the organization may prove to be key not only to success, but also to long-term survival.

Success Today May Not Endure

At present, many organizations have done well without extensive collaboration with others or have been reluctant to do so on more than a limited scale in particular instances. Current success does not necessarily indicate that continued reliance on in-house capabilities and resources will continue to be prudent.

Thirty years ago a then-widely-acclaimed book, In Search of Excellence, by Tom Peters and Robert Waterman, was published. Do we remember the companies held up as models to emulate? Roughly half of them no longer exist, are in bankruptcy or are performing poorly. However, In Search of Excellence is still an important book - mostly because it shines a light on corporate adaptive failure and the shortcomings of management analysis too narrowly drawn.

The public and private sectors are inseparably intertwined today. In the US and around the world, governments struggle with economic difficulties and sometimes crises. Failure to resolve these in timely fashion will dramatically impact the commercial sector. Whether governments can solve these problems without the active participation of the private sector is dubious.

The technology, tools and, most importantly, human capital to deal successfully with today's and tomorrow's challenges exist. Bringing resources together in the right way - across disciplines and domains, organizations and nations - demands new approaches to collaboration.